TYPE:ServiceMODEL:BeetleYEAR:2019
Rick Ludovico, the service specialist was very helpful and customer oriented. Alejandro the shuttle driver was very polite. Would have been a 5 if done on the same day.
Average Score (215 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2024
Check in and pick up was quick and easy. Gabe did a wonderful job and handled everything very professionally.
TYPE:ServiceMODEL:TiguanYEAR:2024
Service manager was great, very welcoming and was all prepared for my visit. Great job. Thank you.
TYPE:ServiceMODEL:AtlasYEAR:2018
Very knowledgeable, friendly and helpful service advisor. He was also very responsive to chat messages and kept me in the loop for the repair status and pickup ETA.
TYPE:ServiceMODEL:TiguanYEAR:2024
The people who helped me were very professional and pleasant. My car was serviced quickly and washed! A good car experience all around.
TYPE:ServiceMODEL:ID.4YEAR:2023
Great communication and excellent work
TYPE:ServiceMODEL:Golf GTIYEAR:2020
4 hr wait for the service and then find out my tires weren’t rotated. I opted out of the car wash because I’ve already been waiting four. hours. So I had to come back but the representative I think it was Abe really helped me out at 4:15. The mechanics rotated my tires. But I missed the car wash.
TYPE:ServiceMODEL:Golf GTIYEAR:2023
Alfredo had great customer service. He kept me apprised of the progress of the car all the time. Also loved the courtesy wash!
TYPE:ServiceMODEL:JettaYEAR:2019
As ever, Rick Ludovico and the Serramonte VW team provided fast, extremely courteous and fine service. It is why I choose to always use the dealership as opposed to outside vendors which might be cheaper but lack the attention to detail and depth of knowledge you have.
TYPE:ServiceMODEL:Golf GTIYEAR:2019
Great customer service