TYPE:ServiceMODEL:Golf GTIYEAR:2019
Excellent Customer Service
Average Score (209 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
The right rear door handle is almost impossible to open. Very tight and takes effort to use. Will pinch your fingers if not care to use both hands to lift handle. Will need to return to dealership again to get fixed. Repair was supposed to take a day. Repair took over three days.
TYPE:SalesMODEL:ID.4YEAR:2025
The very best part of my experience with Serramonte Volkswagen was the team that helped me with my purchase. Everyone was courteous and provided truly excellent customer service! My salesperson was phenomenal- amazing throughout the entire process.
TYPE:SalesMODEL:ID.4YEAR:2025
Sho was a very kind, patient, and attentive person. Made the entire experience hassle and stress free.
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:SalesMODEL:JettaYEAR:2025
Everyone was helpful, professional and I appreciated that
TYPE:ServiceMODEL:JettaYEAR:2019
Care, understanding, quick. Good knowledge.
TYPE:ServiceMODEL:JettaYEAR:2025
Customer service is off the charts great! Timely service and good communication while my car is "in the shop"
TYPE:ServiceMODEL:Golf GTIYEAR:2019