TYPE:ServiceMODEL:Golf GTIYEAR:2023
Alfredo had great customer service. He kept me apprised of the progress of the car all the time. Also loved the courtesy wash!
Average Score (209 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2019
As ever, Rick Ludovico and the Serramonte VW team provided fast, extremely courteous and fine service. It is why I choose to always use the dealership as opposed to outside vendors which might be cheaper but lack the attention to detail and depth of knowledge you have.
TYPE:ServiceMODEL:Golf GTIYEAR:2019
Great customer service
TYPE:SalesMODEL:TaosYEAR:2025
Knowledgeable team, easy transaction.
TYPE:ServiceMODEL:TiguanYEAR:2022
Your representative Gabe was friendly and very helpful and answered all my questions.
TYPE:ServiceMODEL:e-GolfYEAR:2019
Initially I contacted VW to get my car looked at, never got a response. I later scheduled a service, and the problem they identified needed a repair. That repair was then just outside the warranty window, and was not honored. Unfortunately it’s too costly for me to fix. I’m disappointed that this happened.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:JettaYEAR:2024
The Service Advisor mentioned to me that the service should be done in 2/3 hours. However, it wasn't completed until about 6 hours later. There was no call from him for an update nor a text regarding an update. I had to call back and the service people about it. This is very very poor service. A simple call or text to update would have made a difference. There was NO apology from the service advisor about the delay. Two Stars because it was easy to schedule, service advisor was friendly, and receptionists were very courteous and friendly to me.
TYPE:ServiceMODEL:TiguanYEAR:2021
The service I received was great. Little bit long for an oil change, but considering an outstanding car wash- I am very impressed .
TYPE:SalesMODEL:ID.4YEAR:2025