711 Serramonte Blvd
Colma, CA 94014
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:AtlasYEAR:2025
We had the pleasure of working with a very professional salesman, JT Touchton, who promptly responsded to all of our inquiries and fulfilled the process very smoothly. We will be hoping to work with him again in the future.
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:Golf GTIYEAR:2019
Quality service.
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Car issue which is the passenger and right aft windows rolled down approximately 2 inches occurs several times with no apparent reasons. Noticed this morning 5/24/25 happened again. After the recall of replacing seat harness start the problems.
TYPE:ServiceMODEL:ID.4YEAR:2023
I made an appointment back in 1st week of Janurary 2025 to service my car due to the door handle recall. The appointment was for 1/14 but when I got to the service department the advisor told me they could not take my car in for service due to the part shortage and he had to put my name down and notify me when the parts are in. I waited until May before I got an appointment to fix the recall problem and in the mean time I have been calling every 2 to 3 weeks to try to get an appointment. I understand the parts might not be available but why couldn't anyone at the service department notify me if the parts were not available before my appointment on Jan 14th. I had to take time off from my job and came to the service department and found out the service department could not service the car, a simple phone call would make things a lot smoother and save me a couple of hours of time.
05-05-2025
Dear George, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. You're absolutely right—your appointment on January 14th should have been canceled in advance if parts weren’t available, and we regret that this wasn’t communicated to you. We understand the frustration of taking time off work only to be turned away, and we truly appreciate your patience in following up over the past few months. Your experience has highlighted a communication issue we are working to improve. If there's anything more we can do, please don’t hesitate to reach out. Best regards, Alham
TYPE:ServiceMODEL:ArteonYEAR:2023
TYPE:ServiceMODEL:PassatYEAR:2022
Gabe provided me with great service. As well as the rest of your team at the dealership. Since I’ve been coming to Serramonte VW last five years, I’ve always received great service from your service team and sales persons as well. Everybody’s very friendly Andreceptive.
TYPE:ServiceMODEL:ID.4YEAR:2023
Car took two days for recall software update, door handles on recall were back ordered zero again, ZERO communication from the service dept. TERRIBLE first time experience w VW!
04-28-2025
Dear Shawn, Thank you for sharing your experience with us. We sincerely apologize for the lack of communication and the frustration it caused during your service visit. This is not the level of service we aim to provide, especially for a first-time guest. We regret the delays with the recall parts and the difficulty you faced reaching our service team. We’re grateful to Mau and our Subaru colleagues for stepping in to assist when our team fell short. Please know we are actively addressing these issues internally to ensure better communication and support moving forward. We truly appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Alham
TYPE:ServiceMODEL:ID.4YEAR:2021
I brought the car in for recalls and was quoted it would take 24-48hrs at the dealership. Then, when I showed up, it took an hour simply to drop off the car and then it took a week to do the recall maintenance and then when I picked up the car they told me the one of the recalls (door handles) couldn’t be done because parts didn’t arrive so I’ll have to reschedule. Very frustrating. I hope the door handles recall won’t take another week.
04-28-2025
Dear Dan, Thank you for your feedback. We sincerely apologize for the delays and the inconvenience you experienced during your recent service visit. We understand your frustration with the extended timeline and the incomplete recall work due to parts availability. While we're glad to hear our service consultant was courteous, we regret that we couldn't meet the original expectations. Please know we are working to improve our scheduling and communication to better serve you in the future. We appreciate your patience and look forward to completing the remaining recall work as quickly as possible. If you need assistance scheduling or have any concerns, please don’t hesitate to reach out. Sincerely, Alham